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Terms and Conditions

 

BY USING THIS SITE, BY SENDING OR DELIVERING YOUR PASSPORT(S), APPLICATION(S), OTHER DOCUMENT(S) TO SEAMAN TOURS YOU ACKNOWLEDGE READING AND ACCEPTING THESE TERMS & CONDITIONS AND AGREE NOT TO VIOLATE OUR POLICIES.

By using this site, you convey your agreement with these Terms & Conditions and the Privacy Statement. If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to us. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, Seaman Tors may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using this site.

Payment Terms

  1. ‘’Visa and Master Card in AED will be accepted for payment’’
  2. ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
  3. ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
  4. Seaman Colombus L.L.C maintains the website “ http://www.seamantours.com/
  5. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.

Payment confirmation will reach you by Email or SMS as soon as the payment is made. The visa or ticket will reach you by Email in case of an e-ticket or e-visa. In case any original documents has to be sent to the customer then it will reach you by mail.

Refund and Cancellation Policy:

REFUNDS WILL BE DONE ONLY THROUGH THE ORIGINAL MODE OF PAYMENT!

Cancellation:

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

 

Refund Policy for visa processing

If for any reason you wish to cancel a service before your passport and other supporting documents were submitted to immigration by Seaman Colombus Tours you can do so without any penalties or charges by calling us or informing us in advance. You will receive a full refund of any fees paid for this particular service. However, if you decide to cancel after your passport and supporting documents were sent to immigration no refund will be given and the service will be completed. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded after the application process has begun.
If your visa application is rejected for any reason by immigration authorities, Seaman Tours will charge an application and service fee. The remaining amount, if applicable will be refunded to you. Seaman Tours reserve the right to refuse any refund based on individual cases.

Deposit Refund

Costumer paying deposit for visa will be credited back to their account once the applicants exits the country and it shows “Exited the country” in the immigration system.

 

Refund Policy for Flight tickets

The ability to change or cancel an air ticket depends on the terms and conditions laid down by the Airline in each such case, and Seaman Colombus Tours has no influence over these situations.

Any costs which may arise in the case of a change or cancellation of a travel service which is specified in the terms and conditions laid down by each Airline company shall be paid by the user alone.

Where the supplier grants the user the right to cancel or change the product or service selected, the user is obliged to inform Seaman Tours in writing whether he/she wishes to cancel or change the service, otherwise we may not be responsible.

Before making any booking the user is obliged to read and agree to the rules and restrictions.

Services charges for cancelling / changing any service are in line with market norms. The commission paid when the service was purchased will not be returned in the event of cancellation.

Where cancellations take place due to the supplier’s fault, no cancellation fees will be applied and Seaman Tours will not impose service charges.

Processing time

Processing time for visas quoted by Seaman Tours are approximate and based on processing times provided by Immigration and consulates under normal circumstances. Processing time should be calculated starting the next business day of the date when the documents are delivered to Seaman Tours. Immigration may request additional documents and may delay and/or deny processing at their discretion without further explanations. Seaman Tours will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. No service fees, embassy fees, courier fees, shipping charges or any portion thereof will be refunded due to delays or denial of service.

Fees and Payments

You agree that your credit card(s) will be billed immediately after online verification takes place. You agree to pay all fees and charges for any products or services offered for sale by Seaman Tours or by any other vendor or service provider through the Seaman network. You shall pay all applicable taxes and shipping charges relating to the purchase of any other products or services. Requirements and fees related to the processing of passports and visas are subject to change, including, but not limited to, embassy consular fees, application forms and documentation required for visa issuance, which are subject to change without notice.

Shipping

Seaman tours uses professional courier companies like DHL and FedEx for most of our shipping needs if applicable. Seaman Tours uses standard envelopes and other standard packing materials provided by courier companies as instructed by a client. Sometimes documents get damaged or lost during shipping. Seaman Tours is not responsible for any damage or loss that occurs while the product is in client’s possession or in transit. Seaman Tours is not responsible for any failures or mistakes by shipping companies to deliver, deliver on time, track, locate, and keep safe, any and all packages. Seaman Tours cannot and does not warrant any claims or guarantees made by shipping companies as to the quality of service, timely delivery, availability of service, and other claims.

Service Description

Seaman Tours does its best to correctly describe all services that appear on the website. However, Seaman Tours does not warrant that all the statements, definitions, and descriptions are most current, compete, accurate, and error free. Immigration often changes their requirements and fees without prior warning and changes can take effect immediately. In any event, shall any description of service or any information on our site become outdated or inaccurate; you agree to hold Seaman Tours harmless. You will not hold Seaman Tours responsible for any and all inaccuracies or mistakes in service descriptions, prices, processing times, processing dates, and other information provided on the Seaman Tours website.

Service

Requirements and fees related to the processing of passports and visas are subject to change without notice. Application forms and additional documents required for visa issuance are subject to change without notice. Consular officials may request additional documentation at their discretion. They may also decline issuance of travel documents, visa, or passport without disclosing the reason for denial. Processing time for visas and passports quoted by Seaman Tours are approximations based on normal circumstances, and are deemed reliable in most cases but are not guaranteed. Seaman Tours will not be held responsible for any delays, cancellations, financial and other losses due to denial or delay in processing. Seaman Tours reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Communications

By using this site and our services you give Seaman Tours your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.

Security

By submitting registration and application forms, you certify that the information you provide is true and correct. You are responsible for maintaining the confidentiality of your User ID (login) and password. You are responsible for all uses of your User ID (login), whether or not authorized by you. You agree to notify us immediately of any unauthorized use of your User ID or password. Please refer to our Privacy Statement that governs submitted & distributed information.

Copyrights and Trademarks compliance

Seaman Tours takes all steps necessary to insure compliance with and honoring intellectual property rights of others. You hereby agree to hold Seaman Tours free of any responsibility and liability arising from any actual or alleged intellectual rights infringement and agree to notify Seaman Tours of any such actual or perceived infringement immediately upon discovery in writing. You also agree to allow Seaman Tours enough time to investigate and respond to any such infringement or accusation before taking any legal action.

Termination

You agree that Seaman Tours shall have the right to terminate your ability to access this site at any time without notice and you that will not hold Seaman Tours responsible or liable for any damages whatsoever. Seaman Tours reserves the right to decline processing of documents for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances.

Links

This web site contains links to third-party Web sites. These links are provided exclusively for information purposes and to assist in locating other Internet resources. We are not responsible for the content, accuracy of information, expressed opinions or statements, of any third-party sites linked to us or any links contained in a linked site.

Restrictions on Use

This site is intended for use by adult individuals over 18 years of age. It may not be used for any illegal purpose or in any manner inconsistent with these Terms & Conditions. You may not use this site for any reason other than its intended purpose. If you submit any information to our site, you agree not to post or transmit pyramid schemes or chain letters, a virus or any other harmful component, anything that violates the copyright or intellectual property rights of any person or entity, including but not limited to copyrights and trademarks, anything that is defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, harmful, or that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. YOU MAY NOT COPY, REPRODUCE, RECOMPILE, DECOMPILE, DISASSEMBLE, REVERSE ENGINEER, DISTRIBUTE, PUBLISH, DISPLAY, PERFORM, MODIFY, UPLOAD TO, CREATE DERIVATIVE WORKS FROM, RECIRCULATE, TRANSMIT OR IN ANY WAY EXPLOIT ANY PART OF THIS WEBSITE, IMAGES AND OTHER MATERIAL, OR OFFER ANY PART OF THE SERVICE FOR SALE, OR DISTRIBUTION WITHOUT THE PRIOR WRITTEN CONSENT OF SEAMAN TOURS. Criminal or civil penalties may apply for inappropriate uses or disclosures of information.

Disclaimer

All the information on this web site is provided “as is” and without warranties, expressed or implied, as to the accuracy or completeness of the information, fitness for a particular use or purpose, including warranties of merchantability, title, non-infringement or otherwise. In no event shall Seaman Tours be responsible for any damages or losses whatsoever, direct or indirect, incidental or consequential, special or punitive, arising from or relating to the use or inability to use this web site. Seaman Tours hereby disclaims all warranties with regard to the hardware and software used to support this web site including all implied warranties, fitness for a particular purpose and incidental, special, direct or consequential damages. Accordingly, Seaman Tours, its officers and employees, partners, affiliates, subsidiaries, successors and assigns, and its third-party agents shall not, directly or indirectly, be liable, in any way, to you or any other person for any inaccuracies or errors in or omissions from the services including, but not limited to delays, errors or interruptions in the transmission or delivery of services, products, or loss, or damage arising for any reason from nonperformance. Seaman Tours does not make any warranties or representations of any kind with respect to information, requirements, restrictions, quality, content, theme, style, and expressions provided directly or through any third party to this web site.

Governing Law

The laws of the United Arab Emirates shall govern this Agreement without giving effect to the choice of laws provisions thereof. Each party agrees to comply with all applicable laws in its performance of this Agreement.

Entire Agreement

This agreement constitutes the entire agreement between you and Seaman Tours and supersedes any and all prior agreements, statements or representations regarding Seaman Tours. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision. No waiver, amendment, or other modification made by you shall be valid or binding unless in writing and signed by both parties.

Contact Us

701 Al Qusais Plaza, Damascus street, Al Qusais, Dubai